customer-service

Contact Information

American AED, Inc.

Corporate Headquarters & Showroom

American AED, Inc.
405 N.W. 10th Terrace
Hallandale Beach, FL 33009-3105

Ways To Contact Us

Main Toll Free: 1-800-927-9917 Sales / Customer Service: 1-800-884-6480 Government / Municipal: 1-800-756-1258 Main Telephone: (954) 458-6618 Sales Department: (954) 458-0857 Fax: (954) 241-5577 Email: sales@americanAED.com

Customer Service

American AED is committed to 100% customer satisfaction. Our team of experienced customer service representatives is committed to providing the best possible service to our clients. Whether you are a new AED user and need assistance in choosing the right AED to buy or you have questions on how to properly operate your AED unit, an American AED customer service representative is happy to assist you with all your AED needs. Our team of dedicated customer service representatives are available Monday through Friday 9:00AM to 6:00PM EST to answer any questions or concerns about your AED.

Technical Support

If issues arise, rest assured American AED is ready to provide expert help with all your AED technical needs. We are committed to providing customers unparalleled technical support and troubleshooting. Our support team takes pride in providing our customers with unmatched quality service. Our highly skilled support team is ready to offer expert assistance in resolving any technical or mechanical issues that arise with your AED. Our technicians are more than happy to answer any questions you may have about your AED or accessories.

100% Satisfaction and Money Back Guarantee

We believe in complete customer satisfaction.
American AED offers a “30 day money back guarantee” on all purchases less S&H.

We guarantee that you’re getting the best deal anywhere.
If you find the same product advertised anywhere else at a lower price, we’ll match or beat it. Just let us know where you’ve seen it. From our many years of experience and success in the AED industry, we can offer you the very best products and will never be beat on price. We want to make you happy and serve you the best way we can. Please let us know how we can continue to do that.

Return Policy

If you’re not satisfied with your purchase, you can simply ask for a refund or exchange, period. We believe in complete 100% customer satisfaction. American AED offers a “30 day money back guarantee” on all purchases made from American AED less shipping and handling incurred. All goods must be in new condition or a restocking fee of 15% of the value will be assessed. Before we accept a return you must contact us to obtain a Return Merchandise Authorization (RMA) for goods shipped back. Call our customer service department at 1-800-884-6480 for RMA instructions. Please note: disposable components such as electrode pads and batteries that have been used / opened cannot be returned for refund.

FREE Medical Prescription & Medical Authorization

With Every AED Unit You Purchase From American AED, Inc.

Statpad's AED medical authorization

Owning an AED, automated external defibrillator, has never been easier! All AED units purchased from American AED includes a medical prescription & medical authorization. This prescription / authorization from STATPADS’s team of board certified physicians, meets or exceeds the requirement of ownership by state and federal law.

FREE Premium AED+CPR Responder Kit With Every AED Purchase

Premium CPR Rescue Kit

Our exclusive Premium AED+CPR Kit Contains:

  • 1 Zippered Red Carry Pouch
  • 1 Clear Mouth-To-Mouth Barrier
  • 1 Pair Of Nitrile Gloves
  • 1 Eye Splash Guard
  • 2 Antimicrobial Wipes
  • 1 Absorbent Towel
  • 1 Biohazard Bag
  • 1 Preparation Razor
  • 1 Pair Clothing Shears

All items are FDA Approved (510K) Medical Grade

FREE Shipping

Free Shipping of all AEDs and Accessories for order over $99.00

Free shipping on all orders of $99.00 or more. All ordered items, when in stock, are shipped same day (orders in by 6:00pm Eastern Time) or within 24hrs excluding weekends and national holidays. In most cases, we ship via UPS ground or 3 Day Priority Select Service for faster delivery. Note: UPS does not ship to a P.O. Box, a physical address is required. Normal delivery time is 2 to 5 business days. UPS Next Day or 2 Day Air are available upon request, additional charges will apply. Please call to place your order by phone if you require these services. Our toll free number is 1-800-884-6480.

Sales Tax

In the state of Florida, Automated External Defibrillators are EXEMPT from sales tax. (FL SALES TAX EXEMPT 12A-1.021) All orders shipped outside Florida are Not charged sales tax.

Accepted Payments

cc-icons

We gladly accept all major credit cards. We also accept P.O.’s (Purchase Orders) with net 30 days on approved credit.
Prepayments in the forms of checks and money orders are also accepted.