Contact American AED

Customer Service

American AED is committed to 100% customer satisfaction. Our team of experienced customer service representatives is committed to providing the best possible service to our clients. Whether you are a new AED user and need assistance in choosing the right AED to buy or you have questions on how to properly operate your AED unit, an American AED customer service representative is happy to assist you with all your AED needs. Our team of dedicated customer service representatives are available Monday through Friday 9:00AM to 5:00PM EST to answer any questions or concerns about your AED.

Technical Support

If issues arise, rest assured American AED is ready to provide expert help with all your AED technical needs. We are committed to providing customers unparalleled technical support and troubleshooting. Our support team takes pride in providing our customers with unmatched quality service. Our highly skilled support team is ready to offer expert assistance in resolving any technical or mechanical issues that arise with your AED. Our technicians are more than happy to answer any questions you may have about your AED or accessories.

100% Satisfaction and Money Back Guarantee

We believe in complete customer satisfaction. American AED offers a “30 day money back guarantee” on all purchases less S&H. We guarantee that you’re getting the best deal anywhere. If you find the same product advertised anywhere else at a lower price, we’ll match or beat it. Just let us know where you’ve seen it. From our many years of experience and success in the AED industry, we can offer you the very best products and will never be beat on price. We want to make you happy and serve you the best way we can. Please let us know how we can continue to do that.

Return Policy

American AED® is committed to your satisfaction. If we make an error with your order, or you receive defective or damaged merchandise, please call us at 1-800-884-6480 immediately. If you ordered the incorrect item or need to return an item for other reasons, our no nonsense 30-day return policy is as follows:

1. You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us at 1-800-884-6480 to obtain a Returned Merchandise Authorization (RMA) number. Write the RMA number on the shipping label of each box to be returned so we’ll know how to process your refund. Items returned to us beyond 30 days of delivery, without original and undamaged packaging, or without an RMA, will not be accepted
2. All items purchased from American AED® may be returned under this policy except:
   • Opened electrode pads or those with damaged packaging
   • Opened rescue kits and packs
   • Used or Installed batteries or those with opened packaging. The tamper seal must remain intact
   • Used manikins
   • Any books, software, videos, CDs, DVDs, extended warranties, online training passcodes (once issued) and classroom training (once it’s scheduled.)

If you are returning an automated external defibrillator (AED) or training unit, the price of any opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund. Training purchases and AED management services are not refundable once scheduled or online passcodes have been issued.

3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. American AED is not responsible for customer returns that are lost or damaged during shipping.
4. Items not purchased from American AED® may not be returned to American AED®.
5. Refunds or credits will be processed within 10 business days after receipt of returned items; refunds will be issued using the same payment method as your original order.

FREE Premium AED+CPR Responder Kit With Every AED Purchase

Our exclusive Premium AED+CPR Kit Contains:

• 1 Zippered Red Carry Pouch
• 1 Clear Mouth-To-Mouth Barrier
• 1 Pair Of Nitrile Gloves
• 1 Antiseptic Wipes
• 2 Absorbent Non Woven Sponge
• 1 Preparation / Shaving Razor
• 1 Pair Clothing Shears

All items are FDA Approved (510K) Medical Grade

FREE Shipping

Orders over $199.00 ship free *. All orders ship within 24-48 hours, when in stock, (orders placed by 3:00PM EST) excluding weekends and national holidays. Normal delivery time is 2 to 5 business days. Expedited shipping is available upon request, additional charges will apply. Please call to place your order by phone if you require these extra services. Our toll free number is 1-800-884-6480. * Alaska and Hawaii – orders to Alaska and Hawaii are subject to additional shipping fees. If the final cost of shipping exceeds what is shown after the online checkout, you will be contacted to discuss the additional charge and request for payment.

Mail In Checks

We gladly accept check payments for online orders. Simply add your items to cart, select “Mail In Check” as your payment method at checkout, then place your order. Please send all checks to the following address:

Cardio Partners PO Box 772834 Detroit, MI 48277-2834 *Make sure to reference your order number on the check.

Mail In Check orders are placed “on-hold” until payment is received and approved.