Contact American AED

Customer Service

American AED is committed to 100% customer satisfaction. Our team of experienced customer service representatives is committed to providing the best possible service to our clients. Whether you are a new AED user and need assistance in choosing the right AED to buy or you have questions on how to properly operate your AED unit, an American AED customer service representative is happy to assist you with all your AED needs. Our team of dedicated customer service representatives are available Monday through Friday 9:00AM to 5:00PM EST to answer any questions or concerns about your AED.

Technical Support

If issues arise, rest assured American AED is ready to provide expert help with all your AED technical needs. We are committed to providing customers unparalleled technical support and troubleshooting. Our support team takes pride in providing our customers with unmatched quality service. Our highly skilled support team is ready to offer expert assistance in resolving any technical or mechanical issues that arise with your AED. Our technicians are more than happy to answer any questions you may have about your AED or accessories.

100% Satisfaction and Money Back Guarantee

We believe in complete customer satisfaction. American AED offers a “30 day money back guarantee” on all purchases less S&H. We guarantee that you’re getting the best deal anywhere. If you find the same product advertised anywhere else at a lower price, we’ll match or beat it. Just let us know where you’ve seen it. From our many years of experience and success in the AED industry, we can offer you the very best products and will never be beat on price. We want to make you happy and serve you the best way we can. Please let us know how we can continue to do that.

Return Policy

Prior to returning a product, please contact American AED’s Customer Service Department at 954-458-6618 within 7 days of receiving the product to obtain a return merchandise authorization (“RMA”) number. This will help us expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines below. Subject to the guidelines below, American AED will accept returns and rectify the error at no cost to you if: (i) you received expired product; or (ii) American AED makes an error in fulfilling or shipping your order.

Please follow the return policy guidelines below:

Non-returnable Items Include:

1. A product that is “buy to order.”
2. Items listed a “non-returnable.”
3. Items that have been marked or engraved.
4. Items returned with broken or opened packaging or seals or product not in original packaging.
5. Any sterile product that has been opened or items determined by American AED not to be in resalable condition.
6. Product that is more than 60 days older than the shipment date.
7. Recertified equipment.
8. Items with missing or used accessories (i.e. batteries, pads, kit components).

Return Policy Guidelines:

1. Items returned within 30 days of the shipment date will not be subject to a restocking fee.
2. Items returned 31-60 days from the shipment date may be subject to a restocking fee.
3. Items older than 60 days from the shipment date will not be accepted in our warehouse and will be returned to the customer at customer’s expense.
4. Please write the RMA number clearly on the package label.
5. Enclose a copy of the original invoice or the packing list in the box.
6. Send the package freight prepaid. Please reference the RMA to locate the return address.
7. Returns must be received by American AED within 15 days of issuance of RMA number.
8. Items received without an RMA number will not be eligible for credit.

RETURN FOR REPAIRS – Items returned for repair must be prepared according to the most recent OSHA requirements. Items must be properly cleaned and verified with a statement on the outside of the package. Proof of purchase must also be included with all manufacturer warranty repairs. Please contact our Customer Service Department for additional information.

FREE Premium AED+CPR Responder Kit With Every AED Purchase

Our exclusive Premium AED+CPR Kit Contains:

• 1 Zippered Red Carry Pouch
• 1 Clear Mouth-To-Mouth Barrier
• 1 Pair Of Nitrile Gloves
• 1 Antiseptic Wipes
• 2 Absorbent Non Woven Sponge
• 1 Preparation / Shaving Razor
• 1 Pair Clothing Shears

All items are FDA Approved (510K) Medical Grade

FREE Shipping

Orders over $99.00 ship free *. All orders ship within 24-48 hours, when in stock, (orders placed by 3:00PM EST) excluding weekends and national holidays. Normal delivery time is 2 to 5 business days. Expedited shipping is available upon request, additional charges will apply. Please call to place your order by phone if you require these extra services. Our toll free number is 1-800-884-6480. * Alaska and Hawaii – orders to Alaska and Hawaii are subject to additional shipping fees. If the final cost of shipping exceeds what is shown after the online checkout, you will be contacted to discuss the additional charge and request for payment.

Sales Tax

In the state of Florida, Automated External Defibrillators are EXEMPT from sales tax (FL SALES TAX EXEMPT 12A-1.021).

Accepted Payments

We gladly accept all major credit cards. We also accept P.O.’s (Purchase Orders) with net 30 days on approved credit. Prepayments in the forms of checks and money orders are also accepted.